FAQ
 

Why do we produce our products in Canada and the USA?

• Have some pride, Support your local shops

• Higher quality clothing and products

• Smaller ecological footprint

 

Why is "made in North America" so expensive?
 

• Quality over quantity

• Limited edition runs, this keeps designs fresh and unique



What does it mean to you?

• Longer lasting clothing

• Better Quality clothing

• Sweat shop free

•Supports local businesses 

• Made with love

 

How long before I receive an email response from hailsk8n@blackjacket.com?

• Please allow 3 business days for responses

• Include your order number, name, and email

I have not yet received a shipment confirmation. Has my order shipped?
We generally ship all orders within 2 business days of receiving them. Once the order has been shipped, you will receive a confirmation. Weekends, holidays and high volume online traffic may delay this process. All orders are processed in order of arrival.

Can I track my order?

• Canada
Orders being shipped within Canada will be granted a tracking number. This number will be included in your shipment confirmation.

USA
Orders being shipped to the USA or internationally will not receive a tracking number unless shipping including tracking is purchased at checkout. If the shipping including tracking is purchased, your tracking number will be included in your shipment confirmation.

 

Free shipping?

• If you are in the US or Canada, orders over $150.00 (before tax) will include free shipping


How long does it take to receive my order?
Our time-lines are based on the Canada Post 2015 Parcel Services Commercial Guide and may be subject to delays due to customs, regions and national holidays. 

Canada:

  • Expedited Parcel: 1 to 7 business days from ship date.

  • Xpresspost: 1-2 business days from ship date.

  • Priority: Next day from ship date.


USA (exclusive of customs):

  • Small Packet Air: 5-8 business days from ship date.

  • Tracked Packet USA: 4-7 business days from ship date.

  • Expedited Parcel USA: 4 to 7 business days from ship date.

  • Xpresspost: 2-3 business days from ship date.

  • Priority: Next day from ship date.


International (exclusive of customs):

  • International Parcel Air: 6-10 business days from ship date.

  • Tracked Packet International: 6-10 business days from ship date.

  • Xpresspost International: 4-7 business days from ship date.

  • Priority Worldwide: 2-3 business days from ship date to major cities.


Can I return my product?

Returns and exchanges will be dealt with on a case to case basis. If your item is faulty or damaged, we require that customers notify hailsk8n.blackjacket.com within 48 hours of product arrival. If an exchange is permitted, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale/discount items are not exchangeable unless the product is faulty or damaged. No items are to be guaranteed to be in stock. No exchanges will be accepted after 10 days of order being received.